Thank you for taking the time to read our policies. We endeavour to make your transaction with us as smooth as humanly possible, however from time to time there may be certain situations that require some after sales service or even further information up-front in order to make your puchase a little easier. Should you not find the information you require below, please do not hesitate to contact us.
This website is owned and operated by Archers Of Earsdon
Archers Of Earsdon
The Old Barn, East Farm
Tyne & Wear - NE25 9TG
Tel: 0191 252 2277
If you need to contact us, please use the above details or the contact form on the 'contact page'.
5. Make a contract with us
5.0 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
5.1 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
5.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
5.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website.
5.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
5.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
5.6 This contract is covered by English law.
6. How To Order With Us
6.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 0191 252 2277
6.2 Carriage charges will be shown prior to confirming your order.
6.3 You will be required to pay for the goods in full at the time of ordering.
6.4 We use secure payment facilities for online purchases. You can pay for your order by Paypal / Visa, Mastercard or Delta/Connect.
6.5 Promotional prices only apply during the period stated.
6.6 All prices quoted on our website are in UK pounds.
6.7 Once your order has been confirmed, changes by you may not be possible or may incur additional charges or delays.
6.8 Once your order is complete we will notify you of the dispatch date.
7. Delivery & Carriage Charges
7.1 Goods will normally be dispatched from our premises within 72 hrs and any estimated dispatch date is a an estimate, which can change without notice.
7.2 Goods are typically dispatched using Royal Mail 2st Class 'Signed For' for which you must allow 3-4 days. If it is a bulky parcel item then we will use Hermes, this process can take up to 4 days.
7.3 Your order may arrive in more than one delivery.
7.4 We can deliver our goods anywhere in mainland Great Britain. Unfortunately we do not deliver to any islands or the Highlands/Islands of Scotland, however we are able to deliver to a mainland courier company on your behalf for onward shipping.
7.5 We will deliver the goods to the premises you specify on your order. delivery is normally between 8:00am and 6:00pm Monday-Saturday.
We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
7.6 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
7.7 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.
7.8 If the goods are lost or damaged in transit, please let us know promptly.
7.9 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
7.10 Time is not the essence of the contract unless expressly stated otherwise in writing by a Owner of the Company.
7.11 Free delivery is available on orders where the goods cost more than £250.
Cancellation Rights & Returns UK and EU.
8.1 If you live in the United Kingdom or another European Union country, you have a legal right to cancel your order after you have received and inspected the goods, up to 14 days after reception. Please note that in the case of clothes and accessories, "inspect" means examine, and does not permit you or your horse to wear and use the items.
Please see out item specific guidance below.
8.2 Please note that no statutory cancellation rights apply to goods that have been made specifically to your requirements, design or measurements.
8.3 Please note that you are under a legal duty to take care of the product, and this includes all packaging and labelling. Care must be taken to ensure that the goods remain in the best possible condition.
Please take particular care with items which are easily damaged. If you need guidance on the best way to try any item without damaging it, please contact us. When trying on goods it should be reasonably apparent before fully trying on the goods whether they are likely to fit or not and you should not stretch goods or force zips or fastenings as this may damage the goods and cause injury to you or your horse.
8.4 Should you decide to return the goods you must notify us of cancellation in writing (by post to the address at the top of this page, or by email through the 'contact' section of this website.
Following cancellation you are under a legal duty to not use the goods, and to take care of them.
8.5 You must return the goods to us securely packaged, in the condition in which they were received, at your cost, as soon as possible, with as much of their original packaging and their original paperwork as possible. We will refund to your credit card, within 14 working days of receiving the goods, the sums paid by you in relation to them.
8.5 For faulty items or items sent in error your return postage will be re-imbursed up to a value of £6.99. If the cost of returning the item is going to exceed this we are able to arrange a courier collection for the cost of £6.99 (UK Mainland only) if required, otherwise we recommend using the second class recorded option through your local Post Office.
8.6 If you do not return the goods within 21 days of your cancellation notice, we may chose to recover the goods from you, and if we do so, to charge you for the cost of doing so. If, despite sending a cancellation notice, you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made, and if we have already granted a refund, you will be re-charged for your order at the price set out on the web site.
9. Acceptance Of Returns
9.1 When we have accepted and processed your return we will be in touch to let you know how we are to proceed.
9.2 Due to Health and Safety reasons we will NOT accept your return for any reason if it is sent back to us dirty or wet.
This does not affect your statutory rights.
10.1 You may return goods by mail to the returns address shown at the top of this page.
10.2 We recommend that you send your goods back by recorded delivery or a secure delivery method which requires a signature on delivery, as we cannot be held responsible for it being lost or damaged before it arrives to us.
10.3 If at all possible, please include with the goods a copy of your internet invoice, cancellation notice (where applicable) or a written note of your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns.
10.4 Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.
10.5 Where you and we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for posting the exchange goods to you and you should include the appropriate postage amount for the outgoing postage of an exchanged item, or provide written authority for us to take the money from your account. Similarly, where the goods are returned to us as undelivered by your postal service, and we agree to re-send them to you, you will have to pay the additional postage costs.
10.6 If you fail to return packaging which is an integral part of the overall product (for example branded packaging on high value items) then you will not have returned all of the goods, and we reserve the right to recover the cost of replacement from you and where there is evidence of dishonesty, to refer the matter to the police.
10.7 Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.
Goods will not be accepted for return that have been made specifically to a customer's requirements, design or measurements.
10.8 Where you return items to us which are not the goods which we dispatched to you (which we can easily check), you will not have returned the goods, and accordingly will be deemed to have accepted the original goods which we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example where lower value items are returned), and will actively pursue all such cases through the courts. We will also actively fight any fraudulent claim-backs made through your credit card company.
10.9 If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or for goods that you have wrongly used, damaged, dirtied, or lost).
Notice of cancellation and returns should be sent to:
Archers Equestrian Returns:
Archers Of Earsdon
The Old Barn, East Farm
Tyne & Wear - NE25 9TG
We reserve the right to amend this returns policy without notice.
10. Returns Dos & Dont's
General Terms & Conditions
1. Scope of Application
1.0 These terms and conditions ("Terms") apply to orders you place to Archers Of Earsdon via the telephone, online chat or at ("Archers Online Store"). You should read the terms and conditions carefully.
1.1 By placing an order through the Archers Online Store you confirm that you have read, understood and accept the Terms.
We will send you an email or a pdf copy of this Term but you may wish print these Terms for your reference.
2. Title & Risk Of Loss
2.0 Ownership of Products will only pass to you when we receive full payment of all sums due in respect of your order.
2.1 The risk of the products will pass to you upon delivery.
3. Our Liability
3.0 We warrant to You that any Product purchased from us through the Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
3.1 Our liability for losses you suffer as a result of us breaching this Contract is strictly limited to the purchase price of the Product you purchased.
3.2 To the fullest extent possible and except for the warranty set out above, we disclaim any and all warranties of any kind (whether expressed or implied) in relation to the Products.
3.3 We will not be liable to you in contract, tort, or otherwise for any loss of profits, loss of business, loss of anticipated savings, loss of opportunity, loss of data or any other indirect or economic losses whatsoever suffered or incurred by You arising out of the subject of these Conditions.
Nothing herein shall affect your statutory rights.
Nothing in these Conditions shall limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees, under section 2(3) of the Consumer Protection Act 1987, for fraud or fraudulent misrepresentation or for any matter for which it would be illegal for Us to exclude, or attempt to exclude Our liability.